Last Updated: August 22, 2025
Introduction
SellDevice (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our device resale services.
By using our services, you consent to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect the following personal information when you interact with our services:
- Contact Information: Name, email address, phone number, postal address
- Device Information: Brand, model, condition, specifications of devices you wish to sell
- Transaction Details: Payment information, pickup/delivery preferences, service history
- Communication Records: Messages, calls, and correspondence with our support team
- Identity Verification: Government-issued ID or documents for high-value transactions
Technical Information
We automatically collect certain technical information:
- Website Usage: IP address, browser type, operating system, pages visited, time spent
- Cookies and Tracking: Session data, preferences, analytics information
- Device Data: Mobile device identifiers, location data (with permission)
How We Use Your Information
We use your information for the following purposes:
Service Provision
- Process device evaluations and purchase transactions
- Arrange pickup and delivery services
- Provide customer support and respond to inquiries
- Send service-related notifications and updates
Business Operations
- Improve our services and website functionality
- Conduct market research and analytics
- Prevent fraud and ensure transaction security
- Comply with legal obligations and regulatory requirements
Marketing Communications
- Send promotional offers and service updates (with your consent)
- Provide personalized recommendations
- Conduct customer satisfaction surveys
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Logistics and delivery services
- Technical support and website maintenance
- Marketing and analytics services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Prevent fraud or investigate suspicious activities
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement robust security measures to protect your information:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers with firewall protection
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
Physical Security
- Secure facilities for device handling and storage
- Restricted access to sensitive information
- Proper disposal of electronic devices and data
Employee Training
- Regular privacy and security training for staff
- Confidentiality agreements with employees and contractors
- Limited access to personal information on a need-to-know basis
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Conduct business analytics (in anonymized form)
Device data is typically retained for 90 days after transaction completion unless required longer for legal or operational purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Update or correct inaccurate information
- Request a copy of your data in a portable format
Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
Communication Preferences
- Opt-out of marketing communications
- Choose your preferred communication channels
- Update your contact preferences
To exercise these rights, contact us at privacy@selldevice.in
Cookies Policy
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Enable personalized advertising
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries outside of India. We ensure appropriate safeguards are in place to protect your data during international transfers.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
- Email notifications to registered users
- Prominent notices on our website
- Updated effective date at the top of this policy
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
SellDevice Privacy Team
- Email: info@selldevice.in
- Phone: +91 86555 19232
- Address: Shop No. 29A Prime Mall, Opposite Alfa, Irla Road, Vile Parle West, Mumbai – 400056, Maharashtra, India
Governing Law
This Privacy Policy is governed by the laws of India and the Information Technology Act, 2000, and its rules. Any disputes arising from this policy shall be subject to the jurisdiction of the courts in Mumbai, Maharashtra.
This Privacy Policy is designed to be transparent and comprehensive while protecting both your privacy and our business operations. We are committed to maintaining the highest standards of data protection and privacy.